Based on the principle of “customer is king”, Chestnuter always adheres to meet the customer’s satisfaction. In order to ensure the high quality of products and after-sales service, please refer our commitment as below
- All the parts of products enjoy one year warranty and full life maintenance.
- Free system management and control software upgrade services.
- We guarantee that each unit is tested carefully and works very well before shipment. We strive for 100% customer satisfaction on every sale we complete.
- We will provide free training and guidance services to user; system equipment operation and daily maintenance work also can be authorized by the trained and qualified user of their own technical personnel to responsible for it.
- When you receive the package, please open and check it before signing, if it’s damaged, then ask a “Damage proof” from the delivery company.
- Product components and other perishable products are ready in after-sales service center, it can timely replace the bad parts of product for customer, to ensure the normal operation of the system.
- We will provide long-term follow-up maintenance and technical support for all products. After the warranty time, we repair the defective unit and charge part cost.
- For irresistible factors and break by user, external force extrusion, improper use or poor storage and other equipment damage caused by human factors, free warranty will not be effective.
After the warranty period, we will continue to offer a lifetime technical support and maintenance services for user, such as on-site maintenance service and component replace service. Specific operation method for equipment maintenance is charge cost only, first maintenance cost quotation will be provided to user, and equipment will be maintained after quotation is confirmed.
Digital signage products: 1 year warranty for entire machine.
Touch/ non- touch screen kiosk products: 1 year warranty for entire machine.
All in one PC products: 1 year warranty for entire machine.
LCD video wall display products: 1 year warranty for entire machine.
LED displays: 2 years warranty.
Other peripheral equipment: 1 year.
In addition, our company also provides below technical support and maintenance:
- Document update and maintenance industry knowledge training service.
- Advanced notification service.
- High quality hardware maintenance services.
- Preventive maintenance and regular customer return visit service.
- Two computer hot backup, version upgrade, online training service.
- System construction advisory services.
For more detailed and clearer notice of damage, please download our forms in attachments.